Introduction

Welcome to the JuiceNet!

JuiceNet is committed to protecting the privacy and security of the personal information collected from users accessing our peer-to-peer charging station network. As a California-based company, we adhere to the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) and other relevant data protection regulations. This policy outlines our procedures for the retention and deletion of user data to ensure compliance and safeguard user privacy. We have provided and will continue to provide a secure environment and this strict Privacy Policy (this Policy) that describes the limited ways your information is used and the limited access to such information. This Policy covers the treatment of personally-identifiable information, i.e. any information that identifies an individual, or can be used in conjunction with other information to identify an individual (Personal Information) and other information gathered by JuiceNet when you are visiting a Website or using any of the Services. This Policy also covers JuiceNet’s treatment of any Personal Information that JuiceNet may share with its business partners or other third parties under very limited circumstances. By using the JuiceNet mobile app and/or any of the JuiceNet websites or portal, you are consenting to the collection, use and disclosure of your personal information in accordance with the terms and conditions of this policy. You consent to our use of cookies and the collection of location based information in accordance with the terms of this policy.

Collecting personal information

JuiceNet may collect the following kinds of personal information from you using the following methods:

• Information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths);
• Information that you provide to us when registering with our website, user portals or mobile applications (including your email address, mobile phone number and other Information that you provide when completing your profile on our website, user portals or mobile apps (including your name, profile pictures, gender, date of birth, vehicle information and employment details, if any);
• Information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters (including your name and email address);
• Information that you provide to us when using the services on our website or mobile app or that is generated in the course of the use of JuiceNet’s services (including vehicle information, the timing, frequency and pattern of EV charging, location data);
• Information relating to any purchases you make of JuiceNet goods and services or any other transactions that you enter into through our website, user portal or mobile apps (including name, contact details, and transaction details but excluding credit card information);
• Information that you post to our website for publication on the internet (including your user name, your profile pictures and the content of your posts);
• Information contained in or relating to any communication that you send to JuiceNet or send through the JuiceNet website, user portals or mobile apps (including your name, telephone number, email, location, the communication content and metadata associated with the communication);
• and any other personal information that you choose to send to or otherwise share with JuiceNet.

Before you disclose to JuiceNet the personal information of another person, you must obtain that person’s consent to collection, use, disclosure and the processing of that personal information in accordance with this policy and you hereby represent and warrant to JuiceNet that you have obtained such consent.

Using personal information

Personal information submitted to JuiceNet through our website, user portals or mobile apps will be used for the purposes specified in this policy or on the relevant pages of the website.

JuiceNet may use your personal information to:

• Enable your use of the services available on the JuiceNet website, user portals and mobile apps;
• Send you goods purchased through the JuiceNet website, user portals and mobile apps;
• Supply to you services purchased through the JuiceNet website, user portals and mobile apps;
• Send statements, invoices and payment reminders to you, and collect payments from you;
• Send you non-marketing commercial communications;
• Send you email notifications that you have specifically requested;
• Send you email newsletters, if you have requested it (you can inform us at any time if you no longer require the newsletter);
• Send you marketing communications relating to the JuiceNet business or the businesses of affiliated third parties which we think may be of interest to you, by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications);
• Provide third parties with anonymized statistical information about our users ;
• Deal with enquiries and complaints made by or about you relating to your use of JuiceNet’s services;
• Keep JuiceNet’s website, user portals and mobile app secure and prevent fraud; and
• Verify compliance with the terms and conditions governing the use of JuiceNet’s website, user portals or mobile apps.

If you submit personal information for publication on the JuiceNet website or mobile apps, JuiceNet will publish and otherwise use that information in accordance with the license you grant to us under our Terms and Conditions.

JuiceNet will not, without your express consent, supply your personal information to any third party for the purpose of their or any other third party’s direct marketing.

All JuiceNet website and mobile app financial transactions are handled through our payment services provider. You can review the provider’s privacy policy at juicenet.ai/privacypolicy for refunding such payments and dealing with complaints and queries relating to such payments and refunds.

Disclosing personal information

JuiceNet may disclose your personal information to any of its employees, officers, insurers, professional advisers, agents, suppliers, service providers, or subcontractors insofar as reasonably necessary for the purposes set out in this policy, including for processing.

JuiceNet may disclose your personal information to any member of our group of companies (this means our subsidiaries, affiliates, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes set out in this policy.

JuiceNet may disclose your personal information:

• to the extent that it is required to do so by law pursuant to a warrant or court order;
• in connection with any ongoing or prospective legal proceedings;
• in order to establish, exercise or defend JuiceNet’s legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk); and To the purchaser (or prospective purchaser) of any business or asset that we are selling. Except as provided in this policy, JuiceNet will not provide your personal information to third parties.

Retaining personal information

This section sets out JuiceNet’s data retention policies and procedure, which are designed to help ensure that JuiceNet complies with legal obligations in relation to the retention and deletion of personal information.

Personal information that JuiceNet collects for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes. JuiceNet will then delete or anonymize your personal information.

Notwithstanding the other provisions of this section, JuiceNet will retain documents (including electronic documents) containing personal data:

• to the extent that JuiceNet is required to do so by law;
• if JuiceNet believes that the documents may be relevant to any ongoing or prospective legal proceedings; and
• in order to establish, exercise or defend JuiceNet’s legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).
• See the table A below “Retention and Deletion Requirements for CCPA and CPRA for California Consumer Privacy compliance.

Security of personal information

JuiceNet will take reasonable physical, technical and organizational precautions to prevent the loss, misuse or alteration of your personal information.

JuiceNet will store all the personal information that we collect about you on our secure (password- and firewall-protected) servers.

All electronic financial transactions entered into through JuiceNet websites or mobile apps will be protected by encryption technology.

You acknowledge that the transmission of information over the internet is inherently insecure, and JuiceNet cannot guarantee the security of data sent over the internet.

Amendments

JuiceNet may update this policy from time to time by publishing a new version on our website and updating the “Last Updated” date above.

JuiceNet will notify you of any material changes to this policy by email, SMS or within our mobile apps, or by publishing a prominent notice on its website.

Your rights

JuiceNet may withhold personal information that you request to the extent permitted by law.

You may instruct JuiceNet at any time not to process your personal information for marketing purposes.

In practice, you

Updating information

Please let JuiceNet know if the personal information that we hold about you needs to be corrected or updated. You may request that JuiceNet modify or correct any personal information that it holds about you for accuracy.

Our details

The JuiceNet website, user portals and mobiles apps are owned and operated by JuiceNet LLC.

JuiceNet is registered in California and our registered office is located 419 main st #348 Huntington Beach Ca, 92648

You can contact JuiceNet’s Privacy Officer:

• By mail, using the address above;
• Using contact form within the JuiceNet website or mobile apps;
• By telephone, at the contact number posted on the JuiceNet website; or
• By email, at [email protected]

Dispute Resolution

Any questions or concerns regarding the use or disclosure of personal information should be directed to us using one of the methods set forth below. We will investigate and attempt to resolve complaints and disputes regarding use and disclosure of personal information in accordance with the principles contained in this Privacy Policy.

If we are unable to resolve your complaint, you can escalate the issue in accordance with the dispute resolution procedure set forth in our Terms and Conditions or make a claim with the privacy regulator in the country in which you think we have infringed privacy laws.

Children’s Privacy

Our website is not intended for or directed to children under the age of 13.

We do not knowingly collect personal information directly from children under the age of 13

PRIVACY STATEMENT: CALIFORNIA

This PRIVACY NOTICE FOR CALIFORNIA RESIDENTS supplements the information contained in the TABLE A Retention and Deletion Requirements  and applies solely to visitors, users, and others who reside in the State of California (consumers or you). We adopt this notice to comply with the California Consumer Privacy Act of 2018 as amended by the California Privacy Rights Act of 2020 (CCPA) and other California privacy laws. Any terms defined in the CCPA have the same meaning when used in this notice.

Information We Collect

We and our Sites collect information that identifies, relates to, describes, references, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer, household, or device (personal information). Personal information does not include:

• Publicly available information from government records.
• Deidentified or aggregated consumer information.
• Information excluded from the CCPA’s scope, like:
  • health or medical information covered by the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the California Confidentiality of Medical Information Act (CMIA), clinical trial data, or other qualifying research data; and
  • personal information covered by certain sector-specific privacy laws, including the Fair Credit Reporting Act (FCRA), the Gramm-Leach-Bliley Act (GLBA) or California Financial Information Privacy Act (FIPA), and the Driver’s Privacy Protection Act of 1994.

We may use or disclose the personal information we collect for one or more of the following purposes:

• To fulfill or meet the reason you provided the information.
• To provide, support, personalize, and develop our Site, products, and services.
• To create, maintain, customize, and secure your account with us.
• To provide you with support and to respond to your inquiries, including to investigate and address your concerns and monitor and improve our responses.
• To personalize your Site experience and to deliver content and product and service offerings relevant to your interests.
• To help maintain the safety, security, and integrity of our Site, products and services, databases and other technology assets, and business.
• For testing, research, analysis, and product development, including to develop and improve our Site, products, and services.
• To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.
• As described to you when collecting your personal information or as otherwise set forth in the CCPA or CPRA.
• To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by us about our Site users is among the assets transferred.
• We will not collect additional categories of personal information or use the personal information we collected for materially different, unrelated, or incompatible purposes without providing you notice.

Sharing Personal Information

We may share your personal information by disclosing it to a third party for a business purpose. We only make these business purpose disclosures under written contracts that describe the purposes, require the recipient to keep the personal information confidential, and prohibit using the disclosed information for any purpose except performing the contract. We do not sell personal information.

Your Rights and Choices

The CCPA and/or CPRA provides consumers (California residents) with specific rights regarding their personal information. This section describes your CCPA rights and explains how to exercise those rights. See also TABLE A Retention and Deletion Requirements.

Right to Know and Data Portability

You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months (the “right to know”). Once we receive your request and confirm your identity, we will disclose to you:

The categories of sources for the personal information we collected about you.

• Our business or commercial purpose for collecting or selling that personal information.
• The categories of third parties with whom we share that personal information.

If we sold or disclosed your personal information for a business purpose, two separate lists disclosing:

• sales, identifying the personal information categories that each category of recipient purchased; and
• disclosures for a business purpose, identifying the personal information categories that each category of recipient obtained.

Right to Delete

You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions (the “right to delete”). Once we receive your request and confirm your identity (see Exercising Your Rights to Know or Delete), we will review your request to see if an exception allowing us to retain the information applies. We may deny your deletion request if retaining the information is necessary for us or our service provider(s) to:

• Complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, or otherwise perform our contract with you.
• Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
• Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.
• Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 et. seq.).
• Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information’s deletion may likely render impossible or seriously impair the research’s achievement if you previously provided informed consent.
• Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.
• Comply with a legal obligation.
• Make other internal and lawful uses of that information that are compatible with the context in which you provided it.
• We will delete or deidentify personal information not subject to one of these exceptions from our records and will direct our service providers to take similar action.

Right to Correct

You have a right to correct data that we hold about you that is inaccurate.

Right to Limit Use of Sensitive Personal Information

You have the right to limit our use of your sensitive personal information to that use which is necessary to perform the services or provide the goods reasonably expected by an average consumer who requests such goods or services as well as other specified legitimate business purposes. “Sensitive personal information” is defined above. Any of the above information that is already publicly available is not considered to be sensitive personal information.

Exercising Your Rights to Know, Delete or Correct

To exercise your rights to know, correct or delete described above, please submit a letter to: JuiceNet LLC, 419 main st #348 Huntington Beach Ca, 92648, Attn. Customer Service

Only you, or someone legally authorized to act on your behalf, may make a request to know or delete related to your personal information.

You may also make a request to know, correct or delete on behalf of your child by submitting a request by either:

• Emailing us at [email protected]
  • Writing a letter to: JuiceNet Inc., 419 main st #348 Huntington Beach Ca, 92648, Attn. Customer Service

You may only submit a request to know twice within a 12-month period. Your request to know, correct or delete must:

• Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative.
• Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.
• We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you.
• You do not need to create an account with us to submit a request to know or delete.
• We will only use personal information provided in the request to verify the requestor’s identity or authority to make it.

Response Timing and Format

We will confirm receipt of your request within ten (10) business days. If you do not receive confirmation within the 10-day timeframe, please contact us at [email protected].

We endeavor to substantively respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time (up to another 45 days), we will inform you of the reason and extension period in writing.

If you have an account with us, we will deliver our written response to that account. If you do not have an account with us, we will deliver our written response by mail or electronically, at your option.

Any disclosures we provide will only cover the 12-month period preceding receipt of your request. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.

We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

Personal Information Sales and Sharing Opt-Out and Opt-In Rights and Limitation of Use of Sensitive Personal Information Rights

We do not sell or share personal information with third parties except with our service providers and contractors under contractual arrangements to keep the information confidential and only use it in connection with the services they are providing to us.. We confirm that we will not use any “sensitive personal information” in a manner that the CPRA allows California consumers to limit.

Non-Discrimination

We will not discriminate against you for exercising any of your CCPA or CPRA rights. Unless permitted by the CCPA or CPRA, we will not:

• Deny you goods or services.
• Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.
• Provide you a different level or quality of goods or services.
• Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

Other California Privacy Rights

California’s “Shine the Light” law (Civil Code Section § 1798.83) permits users of our Website that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an email to [email protected] or write us at: JuiceNet Inc., 419 main st #348 Huntington Beach Ca, 92648 , Attn. Customer Service

Changes to Our Privacy Policy and

We reserve the right to amend this privacy policy at our discretion and at any time. When we make changes to this privacy policy, we will post the updated notice on the Website.

This policy will be reviewed periodically to ensure its effectiveness and compliance with evolving legal requirements and industry best practices.

Contact Information

If you have any questions or comments about this notice, the ways in which we collect and use your information described here, your choices and rights regarding such use, or wish to exercise your rights under California law, please do not hesitate to contact us at:

• Emailing us at [email protected]
  • Writing a letter to: JuiceNet Inc419 main st #348 Huntington Beach Ca, 92648, Attn. Customer Service

TABLE A: Retention and Deletion Requirements

Both the California Consumer Privacy Act (CCPA) and California Privacy Rights Act. (CPRA) are still applicable in 2024.

CCPA as a Foundation: The CCPA was the original law enacted in 2020 and established the baseline privacy rights for California consumers.

CPRA Amends CCPA: The CPRA, passed in 2020 and effective January 1, 2023, acts as an amendment to the CCPA. It builds upon the CCPA framework by adding new rights and strengthening existing ones.

CPRA Enforcement Delay: Enforcement of the CPRA regulations was initially set for July 1, 2023, but a court decision delayed it to March 29, 2024. This delay only affects the enforcement of the specific regulations, not the core provisions of the CPRA itself. Therefore, even though the CPRA enforcement has been delayed, both the CCPA and the CPRA remain applicable in 2024. Businesses that collect data from California residents must comply with both sets of regulations.