Privacy Policy
Welcome to JuiceNet!
JuiceNet LLC (“JuiceNet,” “we,” “us,” or “our”) is committed to protecting the privacy and security of the personal information collected from users accessing our peer-to-peer charging station network, websites, user portals, and mobile applications (collectively, the “Services”). As a California-based company, we adhere to the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), and other relevant data protection regulations.
This Privacy Policy (this “Policy”) describes how we collect, use, disclose, retain, and protect your personal information. “Personal Information” means any information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular individual or household.
By using the JuiceNet mobile app, websites, user portals, or any of our Services, you consent to the collection, use, and disclosure of your personal information in accordance with this Policy. You consent to our use of cookies and the collection of location-based information as described herein.
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## Collecting Personal Information
JuiceNet may collect the following kinds of personal information from you:
**Account and Profile Information:**
– Name, email address, mobile phone number, mailing address
– Profile pictures, gender, date of birth
– Vehicle information (make, model, VIN)
– Employment details (if provided)
– Account credentials
**Device and Usage Information:**
– IP address, geographical location, browser type and version, operating system
– Referral source, length of visit, page views, and website navigation paths
– Mobile device identifiers and push notification tokens
**Charging and Service Data:**
– Charging session history (date, time, location, duration, energy consumed)
– Charger availability and status data
– Reservation and booking history
**Location Data:**
– Precise geolocation data when using our mobile app (with your permission)
– Approximate location derived from IP address
– Charger location data for hosts
**Transaction and Payment Information:**
– Purchase history, order details, subscription status
– Billing address and contact details
– Payment information is processed by our third-party payment processor, Stripe, Inc. JuiceNet does not store your full credit card number on our servers. You can review Stripe’s privacy policy at https://stripe.com/privacy.
**Communications Data:**
– Information contained in messages you send through our Services
– Customer support inquiries and correspondence
– SMS/text message opt-in consent records (including date, time, and method of consent)
**Information You Provide for Publication:**
– User reviews, testimonials, and posts
– Profile information you choose to make public
Before you disclose to JuiceNet the personal information of another person, you must obtain that person’s consent to the collection, use, disclosure, and processing of that personal information in accordance with this Policy.
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## Using Personal Information
Personal information submitted to JuiceNet through our Services will be used for the purposes specified in this Policy or on the relevant pages of our websites and apps.
JuiceNet may use your personal information to:
– Enable your use of the Services, including finding and reserving chargers, hosting charging sessions, and managing your account
– Process and fulfill your orders for products purchased through our online store
– Send statements, invoices, and payment reminders, and collect payments from you
– Send you transactional communications, including order confirmations, shipping updates, charging session receipts, and account notifications
– Send you text messages (SMS) as described in the “Text Messaging (SMS) Communications” section below
– Send you email newsletters, if you have opted in (you can unsubscribe at any time)
– Send you marketing communications relating to JuiceNet’s business or the businesses of affiliated third parties which we think may be of interest to you, where you have consented to receive such communications
– Provide third parties with anonymized statistical information about our users
– Respond to inquiries and complaints made by or about you relating to your use of our Services
– Maintain the safety, security, and integrity of our Services, databases, and technology infrastructure
– Detect, prevent, and address fraud, security incidents, or technical issues
– Verify compliance with our Terms and Conditions
– Conduct testing, research, analysis, and product development to improve our Services
– Comply with applicable laws, court orders, or governmental regulations
JuiceNet will not, without your express consent, supply your personal information to any third party for the purpose of their or any other third party’s direct marketing.
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## Text Messaging (SMS) Communications
JuiceNet may send text messages (SMS) to users who have provided their phone number and consented to receive such messages. This section describes our SMS data practices.
**What We Collect:** When you provide your phone number and consent to receive text messages, we collect your mobile phone number and your opt-in consent record (including the date, time, and method of consent).
**How We Use It:** We use your phone number to send you text messages as described in our [SMS Terms of Service](/sms-terms/), including:
– Order confirmations, shipping updates, and delivery notifications
– Appointment and consultation reminders
– Service updates and account notifications
– Promotional offers, discounts, and product announcements (with your consent)
– Network availability alerts and charging session updates
**Data Sharing:** Your phone number, opt-in data, and consent records will not be shared with or sold to third parties or affiliates for their own marketing or promotional purposes. We may share your phone number with our SMS service provider solely for the purpose of delivering messages on our behalf, subject to contractual data protection obligations.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
**Message Frequency:** Message frequency varies depending on your account activity and preferences. You may receive approximately 2-8 promotional messages per month, plus transactional messages as needed.
**Message and Data Rates:** Standard message and data rates from your mobile carrier may apply.
**Opt-Out:** You may opt out of receiving text messages at any time by replying **STOP** to any message from JuiceNet. You may also contact us at info@juicenet.ai to request removal from our SMS program. Opting out of SMS does not affect your JuiceNet account or any services you have purchased. For additional help, reply **HELP** to any message.
For full SMS program details, see our [SMS Terms of Service](/sms-terms/).
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## Cookies and Tracking Technologies
JuiceNet uses cookies and similar tracking technologies to enhance your experience, analyze usage, and support our marketing efforts.
**What Are Cookies:** Cookies are small text files stored on your device when you visit our websites. They help us recognize your browser, remember your preferences, and understand how you use our Services.
**Types of Cookies We Use:**
| Cookie Type | Purpose | Duration |
|—|—|—|
| **Essential Cookies** | Required for basic site functionality, including login sessions, shopping cart, and checkout. These cannot be disabled. | Session / up to 1 year |
| **Analytics Cookies** | Help us understand how visitors use our site, which pages are most popular, and how users navigate between pages. We use Google Analytics for this purpose. | Up to 2 years |
| **Performance Cookies** | Used by NitroPack to optimize page loading speed and deliver cached content for faster performance. | Varies |
| **Marketing Cookies** | Used to deliver relevant advertisements and track the effectiveness of our marketing campaigns. | Up to 1 year |
| **Preference Cookies** | Remember your settings and preferences (such as language and region) for future visits. | Up to 1 year |
**Third-Party Services That May Set Cookies:**
– **Google Analytics** — website traffic analysis and usage reporting
– **NitroPack** — website performance optimization and caching
– **Stripe** — secure payment processing
– **WooCommerce** — e-commerce functionality and shopping cart
– **Elementor** — website content delivery
**Managing Cookies:** You can control and manage cookies through your browser settings. Most browsers allow you to:
– View what cookies are stored and delete them individually
– Block third-party cookies
– Block cookies from specific sites
– Block all cookies
– Delete all cookies when you close your browser
Please note that blocking essential cookies may impair the functionality of our website, including the ability to log in, add items to your cart, or complete purchases.
**Do Not Track:** Our website does not currently respond to “Do Not Track” browser signals. However, you can manage your privacy preferences through the cookie controls described above and through the CCPA/CPRA rights described later in this Policy.
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## Disclosing Personal Information
JuiceNet may disclose your personal information to:
– **Employees and Officers:** Our employees, officers, insurers, professional advisers, agents, and subcontractors insofar as reasonably necessary for the purposes set out in this Policy
– **Affiliated Companies:** Any member of our group of companies (subsidiaries, affiliates, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes set out in this Policy
– **Service Providers and Contractors:** Third-party companies that perform services on our behalf, including:
– **Stripe, Inc.** — payment processing (see [Stripe’s Privacy Policy](https://stripe.com/privacy))
– **Google LLC** — analytics and advertising services
– **NitroPack Ltd.** — website performance optimization
– SMS/text messaging service providers for delivering messages on our behalf
– Cloud hosting and infrastructure providers
– Customer support tools and platforms
JuiceNet may also disclose your personal information:
– To the extent required by law, pursuant to a warrant, court order, or governmental regulation
– In connection with ongoing or prospective legal proceedings
– To establish, exercise, or defend JuiceNet’s legal rights (including for fraud prevention and credit risk reduction)
– To a purchaser (or prospective purchaser) of any business or asset that JuiceNet is selling or transferring
All service providers and contractors that receive personal information are bound by written contracts that require them to keep the information confidential and prohibit them from using it for any purpose other than performing the contracted services.
Except as provided in this Policy, JuiceNet will not provide your personal information to third parties.
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## Retaining Personal Information
Personal information that JuiceNet collects shall not be kept for longer than is necessary for the purpose for which it was collected. JuiceNet will then delete or anonymize your personal information.
Notwithstanding the above, JuiceNet will retain documents (including electronic documents) containing personal data:
– To the extent required by law
– If JuiceNet believes the documents may be relevant to any ongoing or prospective legal proceedings
– To establish, exercise, or defend JuiceNet’s legal rights (including for fraud prevention and credit risk reduction)
See **Table A** below for specific retention and deletion requirements under the CCPA and CPRA.
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## Security of Personal Information
JuiceNet will take reasonable physical, technical, and organizational precautions to prevent the loss, misuse, or alteration of your personal information, including:
– Storing all personal information on secure, password- and firewall-protected servers
– Encrypting all electronic financial transactions through our websites and mobile apps
– Using industry-standard encryption (TLS/SSL) for data transmitted between your device and our servers
– Restricting access to personal information to authorized employees and contractors on a need-to-know basis
You acknowledge that the transmission of information over the internet is inherently insecure, and JuiceNet cannot guarantee the security of data sent over the internet. You are responsible for keeping your account credentials confidential.
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## Your Rights
You have the following rights regarding your personal information:
**Right to Access:** You may request access to the personal information that JuiceNet holds about you.
**Right to Correction:** You may request that JuiceNet correct any personal information that is inaccurate or incomplete.
**Right to Deletion:** You may request that JuiceNet delete your personal information, subject to certain legal exceptions (see the CCPA/CPRA section below for details).
**Right to Opt Out of Marketing:** You may instruct JuiceNet at any time not to process your personal information for marketing purposes by:
– Clicking the “unsubscribe” link in any marketing email
– Replying STOP to any SMS marketing message
– Contacting us at info@juicenet.ai
**Right to Data Portability:** You may request a copy of your personal information in a structured, commonly used, machine-readable format.
For California residents, additional rights are described in the “Privacy Statement: California” section below.
JuiceNet may withhold personal information that you request to the extent permitted by law.
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## Updating Information
Please let JuiceNet know if the personal information that we hold about you needs to be corrected or updated. You may update your information directly through your JuiceNet account settings, or by contacting us using the methods described in the “Contact Information” section below.
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## Children’s Privacy
Our Services are not intended for or directed to children under the age of 13. We do not knowingly collect personal information directly from children under the age of 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.
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## Privacy Statement: California
This Privacy Notice for California Residents supplements the information contained above and in Table A, and applies solely to visitors, users, and others who reside in the State of California (“consumers” or “you”). We adopt this notice to comply with the California Consumer Privacy Act of 2018 as amended by the California Privacy Rights Act of 2020 (collectively, “CCPA”) and other California privacy laws. Any terms defined in the CCPA have the same meaning when used in this notice.
### Information We Collect
We collect information that identifies, relates to, describes, references, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer, household, or device (“personal information”). Personal information does not include:
– Publicly available information from government records
– Deidentified or aggregated consumer information
– Information excluded from the CCPA’s scope, such as:
– Health or medical information covered by HIPAA and the California Confidentiality of Medical Information Act (CMIA), clinical trial data, or other qualifying research data
– Personal information covered by certain sector-specific privacy laws, including the Fair Credit Reporting Act (FCRA), the Gramm-Leach-Bliley Act (GLBA) or California Financial Information Privacy Act (FIPA), and the Driver’s Privacy Protection Act of 1994
### How We Use Personal Information
We may use or disclose the personal information we collect for one or more of the following purposes:
– To fulfill or meet the reason you provided the information
– To provide, support, personalize, and develop our Services
– To create, maintain, customize, and secure your account with us
– To provide you with support and to respond to your inquiries, including to investigate and address your concerns and monitor and improve our responses
– To personalize your experience and to deliver content and product and service offerings relevant to your interests
– To help maintain the safety, security, and integrity of our Services, databases, and other technology assets
– For testing, research, analysis, and product development, including to develop and improve our Services
– To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations
– As described to you when collecting your personal information or as otherwise set forth in the CCPA
– To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, in which personal information held by us about our users is among the assets transferred
We will not collect additional categories of personal information or use the personal information we collected for materially different, unrelated, or incompatible purposes without providing you notice.
### Sharing Personal Information
We may share your personal information by disclosing it to a third party for a business purpose. We only make these business purpose disclosures under written contracts that describe the purposes, require the recipient to keep the personal information confidential, and prohibit using the disclosed information for any purpose except performing the contract. We do not sell personal information.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
### Your Rights and Choices Under the CCPA/CPRA
The CCPA and CPRA provide California residents with specific rights regarding their personal information:
**Right to Know and Data Portability**
You have the right to request that we disclose certain information about our collection and use of your personal information over the past 12 months. Once we receive and verify your request, we will disclose to you:
– The categories of personal information we collected about you
– The categories of sources for the personal information we collected
– Our business or commercial purpose for collecting that personal information
– The categories of third parties with whom we share that personal information
– The specific pieces of personal information we collected about you
– If we disclosed your personal information for a business purpose, a list identifying the personal information categories that each category of recipient obtained
**Right to Delete**
You have the right to request that we delete any of your personal information that we collected and retained, subject to certain exceptions. We may deny your deletion request if retaining the information is necessary for us or our service provider(s) to:
– Complete a transaction, provide a good or service you requested, or otherwise perform our contract with you
– Detect security incidents or protect against malicious, deceptive, fraudulent, or illegal activity
– Exercise free speech or ensure another consumer’s right to exercise their free speech rights
– Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 et. seq.)
– Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest
– Enable solely internal uses reasonably aligned with consumer expectations based on your relationship with us
– Comply with a legal obligation
**Right to Correct**
You have the right to request that we correct inaccurate personal information that we hold about you.
**Right to Limit Use of Sensitive Personal Information**
You have the right to limit our use of your sensitive personal information to that use which is necessary to perform the services or provide the goods reasonably expected by an average consumer. We confirm that we will not use any “sensitive personal information” in a manner that the CPRA allows California consumers to limit.
### Exercising Your Rights
To exercise your rights to know, correct, or delete, please submit a request by:
– Emailing us at info@juicenet.ai
– Writing a letter to: JuiceNet LLC, 419 Main St. #348, Huntington Beach, CA 92648, Attn. Customer Service
Only you, or someone legally authorized to act on your behalf, may make a request related to your personal information. You may only submit a request to know twice within a 12-month period.
Your request must:
– Provide sufficient information to allow us to reasonably verify you are the person about whom we collected personal information (or an authorized representative)
– Describe your request with sufficient detail for us to properly understand, evaluate, and respond to it
We cannot respond to your request if we cannot verify your identity or authority to make the request.
### Response Timing
We will confirm receipt of your request within ten (10) business days. We endeavor to respond substantively within forty-five (45) days of receipt. If we require more time (up to another 45 days), we will inform you of the reason and extension period in writing.
We do not charge a fee to process or respond to your request unless it is excessive, repetitive, or manifestly unfounded.
### Sale and Sharing of Personal Information
We do not sell or share personal information with third parties except with our service providers and contractors under contractual arrangements that require confidentiality and limit use to the contracted services.
### Do Not Sell or Share My Personal Information
JuiceNet does not sell your personal information to third parties. We do not share your personal information for cross-context behavioral advertising. If you wish to confirm this or have questions about our data sharing practices, please contact us at info@juicenet.ai.
### Non-Discrimination
We will not discriminate against you for exercising any of your CCPA or CPRA rights. We will not:
– Deny you goods or services
– Charge you different prices or rates for goods or services
– Provide you a different level or quality of goods or services
– Suggest that you may receive a different price or rate or different level or quality of goods or services
### Other California Privacy Rights
California’s “Shine the Light” law (Civil Code Section § 1798.83) permits users of our website who are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please contact us using the methods listed in the “Contact Information” section below.
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## Changes to This Privacy Policy
We reserve the right to amend this Privacy Policy at our discretion and at any time. When we make changes to this Privacy Policy, we will:
– Update the “Last Updated” date at the top of this page
– Post the updated Policy on our website
– Notify you of material changes by email, SMS, or within our mobile apps, or by publishing a prominent notice on our website
This Policy will be reviewed periodically to ensure its effectiveness and compliance with evolving legal requirements and industry best practices.
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## Dispute Resolution
Any questions or concerns regarding the use or disclosure of personal information should be directed to us using the contact methods listed below. We will investigate and attempt to resolve complaints and disputes regarding use and disclosure of personal information in accordance with the principles contained in this Privacy Policy.
If we are unable to resolve your complaint, you can escalate the issue in accordance with the dispute resolution procedure set forth in our [Terms and Conditions](/terms-and-conditions/) or make a claim with the privacy regulator in your jurisdiction.
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## Contact Information
If you have any questions or comments about this Privacy Policy, the ways in which we collect and use your information, your choices and rights regarding such use, or wish to exercise your rights, please contact us:
**JuiceNet LLC**
419 Main St. #348
Huntington Beach, CA 92648
– **Email:** info@juicenet.ai
– **Phone:** (657) 616-2136
– **Privacy inquiries:** privacy@juicenet.ai
– **Online:** Use the contact form on our website at [juicenet.ai/contact-us](/contact-us/)
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## Table A: Retention and Deletion Requirements (CCPA/CPRA)
Both the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) apply to JuiceNet’s collection of California consumer data.
| Data Category | CCPA Retention Requirements | CPRA Retention Requirements | Deletion Requirements |
|—|—|—|—|
| **Account Information** (User ID, email, phone number) | Up to the time the consumer terminates their account and requests deletion | Up to the time the consumer terminates their account and requests deletion | Must be deleted within 12 months of a verified request |
| **Charging History** (date, time, location, energy used) | Not specified | Up to 3 years from the date the information was collected | Must be deleted within 12 months of a verified request unless a longer retention period is demonstrably necessary (e.g., warranty claims) |
| **Payment Information** (credit card details) | Only as long as needed for processing payments and complying with financial regulations | Only as long as needed for processing payments and complying with financial regulations | Must be deleted when the purpose of collection is fulfilled or upon request (except minimal data needed for future transactions) |
| **Vehicle Information** (make, model, VIN) | Not specified | Up to 3 years from the date the information was collected | Must be deleted within 12 months of a verified request unless a longer retention period is demonstrably necessary (e.g., warranty claims and recalls) |
| **Geolocation Data** (precise location of charging station usage) | Not specified | Up to 18 months from the date the information was collected | Must be deleted within 12 months of a verified request unless a less precise form of geolocation is sufficient for the business purpose |
| **SMS Consent Records** (opt-in date, method, phone number) | Not specified | Retained for the duration of the messaging relationship plus 5 years for compliance verification | Must be deleted upon verified request, except records required for TCPA compliance defense |
